General Terms of Use

Welcome to The Well Home, a company that offers healthy home inspections, interior design services, and other general design consultative services for people living with various health and lifestyle conditions, and for wellness enthusiasts looking to age-in-place. We do not provide medical advice, diagnoses, or treatments. By using our website, app, or services, you agree to be bound by these general terms of use and our privacy policy. Please read them carefully before you proceed.

Services

The Well Home provides home inspections and interior design consultations to help you create a healthy and comfortable living environment that suits your personal needs and preferences. We also provide recommendations for products and services from third-party providers that may enhance your well-being at home.

Fees and Payments

You agree to pay the fees for the services you request from us, as well as any applicable taxes and charges. You also agree to pay for any products or services that you purchase from third-party providers through our website or app. You authorize us to charge your payment method for these fees and payments. You are responsible for keeping your payment information up to date and accurate.

Cancellations and Refunds

You may cancel your service request at any time before we start the inspection or consultation. You will receive a full refund of the fees you paid for the service if the request is received more than 2 weeks prior to your scheduled appointment. If you cancel your service request within 2 weeks of your scheduled appointment or after we start the inspection or consultation, you will not receive a refund. However, you may reschedule your service for another date and time, subject to availability and our approval.

If you are not satisfied with the quality of our service, please contact us within 14 days of receiving the service. We will try to resolve the issue and provide you with a satisfactory solution. If we are unable to do so, we may offer you a partial or full refund of the fees you paid for the service, at our sole discretion.

Intellectual Property Rights

The Well Home owns all intellectual property rights in our website, app, services, and content, including but not limited to our name, logo, trademarks, designs, images, text, videos, audio, data, and software. You may not copy, modify, distribute, sell, or use any of these intellectual property rights without our prior written consent.

You grant us a non-exclusive, royalty-free, worldwide license to use any content that you submit or post on our website or app, such as reviews, feedback, photos, or videos. You represent and warrant that you have the right to grant us this license and that your content does not infringe any third-party rights or violate any laws.

Disclaimer of Warranties and Limitation of Liability

We provide our website, app, services, and content on an "as is" and "as available" basis. We do not guarantee that they will be accurate, complete, reliable, secure, error-free, or suitable for your purposes. We disclaim all warranties of any kind, express or implied, to the fullest extent permitted by law.

We are not liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to your use of or inability to use our website,

app, services, or content, or any products or services that you purchase from third-party providers through our website or app, including but not limited to loss of revenue, profit, data, or goodwill, personal injury, property damage, or emotional distress, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim or cause of action under these terms of use is limited to the amount of fees that you paid for the service that gave rise to the claim or cause of action. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of these exclusions or limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless The Well Home, its affiliates, partners, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, costs, and expenses arising from or relating to your use of or inability to use our website, app, services, or content, or any products or services that you purchase from third-party providers through our website or app, or your violation of these terms of use or any applicable laws.

Dispute Resolution

If you have any dispute with us regarding these terms of use or our website, app, services, or content, you agree to first contact us and try to resolve the dispute informally and amicably. If we are unable to resolve the dispute within 30 days of your contact, you agree that the dispute will be submitted to binding arbitration in the state of Virginia, under the rules of the American Arbitration Association. The arbitration will be conducted by a single arbitrator, who will be selected by mutual agreement of the parties or by the AAA if the parties cannot agree. The arbitrator's decision will be final and binding, and may be enforced in any court of competent jurisdiction. You agree to waive any right to a jury trial or to participate in a class action lawsuit or arbitration.

Governing Law and Jurisdiction

These terms of use and your use of our website, app, services, and content are governed by the laws of the state of Virginia, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts located in Fairfax County, Virginia, for any legal action arising from or relating to these terms of use or our website, app, services, or content, except for arbitration as provided above.

Changes to These Terms of Use

We may change these terms of use at any time and for any reason, by posting the updated terms on our website and app. You are responsible for reviewing the updated terms regularly. Your continued use of our website, app, services, and content after we post the updated terms constitutes your acceptance of the changes. If you do not agree to the updated terms, you must stop using our website, app, services, and content immediately.

Contact Us

If you have any questions or comments about these terms of use or our website, app, services, or content, please contact us at:

The Well Home

10599 Dogwood Farm Lane
Great Falls, VA 22066

USA

Email
+1 (202) 345-1228

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